FAQs

Frequently Asked Questions

When you pay your tenancy deposit to your landlord or letting agent, they can’t simply keep it in their bank or savings account, they must follow a strict set of rules, which are bound by law of the Housing Act 2004

By law, your landlord is required to protect your deposit within 30 days of them receiving it. This is to stop landlords from using the deposit as their own income and to ensure that the deposit is protected when your tenancy is over. They can do this in any of the three government protection schemes

  1. The Deposit Protection Service
  2. The Tenancy Deposit Scheme
  3. MyDeposits

If they fail to protect your tenancy deposit, they are liable to a penalty of between 1-3 times the amount of the deposit paid. This amount will also be in relation to each breach of this law – if you have renewed your tenancy agreement and there is more than one breach, the penalty could be much larger. 

Even if your landlord failed to inform you where your deposit was registered within 30 days, you may be entitled to compensation.

Here at RentDepositClaim.co.uk, our experts can quickly tell you whether you have a claim for compensation against your landlord. We work on a No Win, No Fee basis, and can begin your claim within a few hours.

Find out how we can help with your Tenancy Deposit Compensation Claim today.

You can start your claim by completing the free online claim checker and providing us with your details if you qualify or schedule a meeting with us by clicking the schedule a meeting button.

Once you have submitted your details only one of our solicitors will be in touch within 48 hours to discuss your claim with you and confirm you are eligible to make a claim.

If you are eligible and meet the criteria to make a claim, the solicitor will send you their client care documents for you to review and sign before they can commence work on your case.

The solicitors will write to your landlord and give them 21 days to respond. The landlord will either admit they failed to protect your Deposit and pay compensation or confirm your Deposit was protected and produce evidence in support.

A Landlord may admit the Deposit was not protected and then try to negotiate the compensation payable, If the Solicitors are not able to reach a negotiated settlement with the Landlord then it may become necessary to issue Court proceedings, however rest assured the solicitors will keep you updated throughout each stage of your claim.

No, you do not have to pay anything upfront. During this claim, you are covered under a no win, no fee agreement, meaning if your claim is not successful you do not pay a penny. If the claim is successful and you receive compensation, the solicitors will charge you 25% fee of the compensation they recover on your behalf.

Quite simply, if your tenancy deposit was not placed in one of three government protection schemes then you have a claim.

If your landlord did place your deposit in one of the protection schemes, they must have done it within 30 days, if they didn’t you still have a claim.

Your landlord is limited in what they’re allowed to deduct from your deposit, as technically it is still your money, and is only being held by your landlord. If any deductions are made, they should inform you and provide evidence of the cost. Only issues that have cost your landlord money can be deducted from your deposit, such as unpaid rent and damage to the property.

Your landlord must place your deposit into one of three protected government-backed schemes within 30 days of receiving it from you. They must also inform you once this has been done and give you details of the scheme.

If you have unpaid rent, we will need to speak to you before we can make a decision on whether to accept your case. You may still be able to make a claim, depending on the amount of rent owed and the deposit paid.